Refund Policy
Last updated: January 1, 2025 · Fair and transparent
Quick Summary
What we refund
What we don't refund
1. Subscription Refund Window
Menuvora operates on a subscription basis. All subscription plans — Basic, Pro, and Business — are eligible for a refund if requested within 3 to 7 calendar days of the original payment date. This refund window applies to your first payment on each plan. Renewal payments are not eligible for refunds once processed.
2. Eligibility for Refund
To be eligible for a refund, you must: (a) submit a refund request within the 3–7 day window; (b) have used fewer than 20% of your monthly AI credits; (c) not have violated our Terms and Conditions; (d) contact us at refunds@menuvora.in with your registered email and order ID.
3. How to Request a Refund
Email refunds@menuvora.in with subject line "Refund Request – [Your Order ID]". Include your registered email address, the plan you purchased, date of payment, and reason for the refund request. We aim to acknowledge all refund requests within 24 hours and process approved refunds within 5–7 business days.
4. Refund Processing
Approved refunds will be credited to the original payment method (UPI, bank account, or credit/debit card) within 5–7 business days after approval. Processing times may vary depending on your bank or payment provider. You will receive an email confirmation once the refund is initiated.
5. Plan Upgrades and Downgrades
When you upgrade your plan, you will be charged the prorated difference for the remainder of your billing period. When you downgrade, you will receive prorated credit applied to your next billing cycle. No cash refunds are issued for downgrades within an active billing period.
6. Annual and Multi-Month Plans
For quarterly, semi-annual, or annual plans, refunds are only available within the first 7 days of the initial payment. After 7 days, you may cancel to stop future renewals, but no partial refund will be issued for the remaining subscription period. The exception is technical service failures lasting over 48 consecutive hours.
7. Service Credits
In lieu of a cash refund, Menuvora may offer service credits at its discretion. Service credits can be applied to future subscription payments and do not expire while your account is active. Credits have no cash value.
8. Contact for Refund Disputes
If your refund request is denied and you believe this decision is in error, you may escalate by emailing grievance@menuvora.in. All escalations are reviewed by our billing team within 5 business days.
Have a refund question? Contact our support team and we'll resolve it promptly.
Contact Support